For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Who do I call when I have a sewer Problem?

A: Call (304) 535-2390 or one of the emergency numbers listed on our  Contact Us page?

Q: Who do I call when I have a question about my sewer bill?

A: Harpers Ferrys Water Works (304) 535-2206

Q: Why is my sewer bill so high?

A: Check to make sure your toilets are not continuously running.

Q: How do I calculate my sewer bill?

A: There is a $18.74 service charge + $16.53 for every 1000 gallons of water used.

Q: Where and when do the Board of Directors Meet?

A: The Board of directors meet once a month, on the second Friday of each month. The meeting begins at 8:00 a.m. at the Bolivar Community Center, 60 Panama St, Bolivar, WV 25425

Helpful Tips For Our Wastewater Customers

The great majority of sanitary sewer backups are caused by failed or deteriorated service laterals, which are owned by the property owner. As a property owner, it is your responsibility to maintain these pipes. The following are a few helpful tips to assist you in protecting your sewer lateral, your property, as well as the entire sanitary sewage system.

  1. DO NOT dump fats, oils, or grease down your drain or into the toilet. These typically solidify as they cool and may clog the service lateral or main lines. Oils and greases from cooking should be collected in a metal container, cooled, and allowed to solidify then dumped into the trash.
  2. DO NOT dispose of hazardous or flammable liquids into the sanitary sewage system. This is both dangerous and illegal.
  3. DO NOT dispose of feminine hygiene products, paper products (Except Toilet Paper), cigarette butts, or disposable diapers into the sanitary sewage system. These things should be wrapped and placed in your garbage.
  4. DO pour water or a mixture of water and vinegar into drains which are not regularly used (ie floor drains, spare bathroom drains, etc). This will fill the drain trap which prevents sewage gas leakage into the home.
    • DO exercise caution when planting shrubs and trees in your yard. Preventing these from growing near your sewer lateral will prevent roots from infiltrating into your drainage system which causes clogs and leakage.